This report comes at a time when customers’ focus is firmly on value, as inflation continues to push up prices. Retailers, brands and marketplaces are responding by seeking to understand how their customers now want to buy. This report features the latest RetailX/ConsumerX research into UK shopper expectations – in areas from fulfilment to subscriptions, from loyalty to sustainability and more. It illustrates how customers are constantly looking for ways to shop smarter – and even as they look for competitive prices, they also expect to buy in ways that are convenient for them.

We analyse these retailers’ performance through four RetailX value chains, which focus on the value that retailers add through the customer, product, operations and capital value chains. We illustrate our research with case studies that demonstrate the practical approaches that Growth 1000 retailers are taking to selling online and across channels.